SUPPORT WITH SUBSTANCE.
SYSTEMS, THAT RELIABLE CARRY.

Proactive shop support for Shopware, Shopify, Magento, WooCommerce & Co.With our shop support & maintenance contract, you keep your systems stable, secure, and fast – so you can focus on growth instead of putting out fires.

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YOUR SHOP IS SLOW, NOBODY UNDERSTANDS YOU?

Do you know that?

Sudden failures at the wrong moment?

An update damages the template, the checkout function fails over the weekend, payment providers strike – and the team searches in the dark for the cause.

Update stress on all systems?

Shopware, Shopify, Magento, Commercetools, CMS, PIM, ERP, you name it – each platform has its own release cycles. Instead of planning growth, you're chasing after changelogs.

In the hand of the Dev?

Only one person knows the code. If they are unavailable or overwhelmed, everything comes to a standstill. No reliable root system to support the shop.

Is your shop safe & fast enough?

How well is your shop truly secured? How stable does it run under load? Where are the bottlenecks that cost you revenue?

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Without a clear Contact person is one at the mercy.

Agency A manages the theme, Freelancer B handles the interfaces, Service Provider C manages the hosting – but in critical moments, nobody truly feels responsible.

Our Solution:

Support with responsibility

Benefit from a technical maintenance and support framework for modern shop & CMS landscapes – regardless of whether the Shop created at arboro was; whether Shopware, Shopify, Magento, Commercetools, any CMS, PIM, DAM, or headless setups.

We understand your stack as a living system that needs to be maintained, monitored, and further developed so it can bear stable fruit and grow.

This is how we keep your shop healthy:

Maintenance contract tailor-made
Together we define the scope of support, affected systems, and response times. From classic business SLAs to extended 24/7 emergency support – the contract adapts to your requirements.

Proactive maintenance & updates
Core, theme, and plugin updates for your systems (e.g., Shopware, Shopify apps, Magento extensions, WooCommerce plugins, whatever) go through planning, testing, and controlled rollout. No hasty actions in the live system, but well-thought-out updates.

Monitoring & Alerting
Accessibility, loading times, and critical functions are under constant monitoring. In case of irregularities, action is taken before your revenue suffers.

Emergency Support & Hotfixes
Checkout error, interface crash, or layout bug after a release – we analyze, prioritize, and fix such issues promptly. Clearly defined response and solution times are specified according to the contract.

Third-party integration & interfaces
Payment providers, shipping service providers, marketplaces, tracking, PIM, ERP – in case of technical problems, necessary adjustments or new integrations, we are here to support you.

Development & Consulting
Support means more than just troubleshooting. Potentials are identified, improvements are suggested, and the technical development of your system is actively supported.

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+0%

Measurable results

More stability. Less firefighting.

Average78% fewer critical shop incidentsthrough proactive maintenance, monitoring, and controlled updates.

A contact person
for your entire shop landscape – instead of agency and tool proliferation.

Plannable Costs
Clearly defined contingents or SLA models, no flying blind.

Fast response times
Contractually fixed times for feedback and processing.

More security & stability
Regular maintenance, updates, monitoring.

Freedom for the essentials
You take care of assortment, marketing, and growth, we take care of technology & operations.

Full service under one roof
Support, development, SEO, SEA, GEO, content, PIM, AI – everything interlocks. The view of your shop is never isolated, but rather as part of your digital ecosystem.

Therefor arboro.

TOP 100 SEO service providers
Continuously among Germany's best since 2013. Deeply rooted in the industry.

20+ years of experience, 200+ projects
All industries, B2B and B2C. From seedling to full-grown enterprise shop.

Large support team

You do not rely on two emails to a freelancer, but on a well-coordinated team with clear processes.

Gold partner roots & competence

Own developers, own plugins, well over 200 implemented shops – we know not only the interfaces but also the code behind them.

Experience across systems

We come from the Shopware world—and have consistently expanded our expertise to Shopify, Magento, Commercetools, CMS, PIM, DAM & Co. For you, this means deep e-commerce understanding, independent of the system.

Ready to support your stable Roots to pose?

Whatever system it may be, you will be in the right place with us. Your tech stack is in safe hands with us.

Schedule an appointment today. Systems with substance. Support with depth. Technology that carries.

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We are here for you.

Book a free initial consultation now and take the first step towards better visibility.