Values we live.
Every day.
Our company values guide our decisions, shape how we act day to day and lay the foundation for honest, long-term relationships – with clients, partners and colleagues.
Company values
It's very important to us that our business ethics and company values are clearly defined in writing, communicated and lived every day, so that everyone on the team has a point of reference for their decisions when dealing with clients, suppliers and colleagues.
Through the way they communicate and behave, every employee represents the company they work for. To build communication and conduct that are as consistent as possible, clearly defined company values are essential.
What makes a good client relationship?
It's built on trust, loyalty and honest dealings designed for the long term
Only those who truly understand their clients and look after their concerns seriously and with passion build a long-term relationship. A client who feels seen as a person with wishes and feelings feels comfortable and stays with a service provider. And ultimately, that's the only way a company can grow. That's why we encourage every new team member to act fully in our clients' interests – which is why we now work with some shops in a trusting partnership that has lasted more than ten years.
Our company values at a glance:
What does that mean in practice?Â
We communicate honestly and transparentlyÂ
We advise clients to the best of our knowledge and belief, and only suggest further steps when we're convinced they make sense ourselves. That way we can always explain clearly why we take which measures – ensuring a high level of transparency. Â
Mistakes are fixed free of charge Â
Mistakes can have unpleasant consequences and shouldn't happen in the first place. If we do make one, we don't pass it on to the client. We take responsibility and bear the resulting financial consequences and the cost of fixing it ourselves. Â
We commit to deadlines and give 110% to meet them Â
Because reliability and punctuality are especially important in e-commerce, we do our best to meet project deadlines. This is based on forward-looking planning, good organisation and continuous improvement of our internal processes.Â
No charges for training new team membersÂ
Training a new team member in specialist workflows is a basic prerequisite for delivering good quality fully in the client's interest. Naturally, we cover the costs of this training ourselves.
We advise clients in their interest, regardless of our own benefit – the client makes the decision Â
We always advise clients with the aim of creating real value for their business. Whether it's assessing a shop migration, updates, usability or SEO measures – arboro's experts give their professional opinion to the best of their knowledge and belief, always aiming to achieve the greatest benefit for the client's shop. But the client has the final say and makes the decision.Â
We are fair and honest with our suppliers, partners and colleagues Â
Fairness, courtesy and mutual respect are among our highest principles. They form the basis of good client relationships – and of our work with partners and suppliers.Â
Our quality standards for our own work Â
Because we're passionate about our work, we always set high standards for ourselves and aim to achieve the best possible results for our clients. All work is carried out conscientiously and verified through proper quality assurance processes. That includes fixing any errors we find immediately and proactively approaching clients with suggestions for improvement.Â
We communicate respectfully and as equals, externally and internally Â
Criticism is important and is only ever expressed on a factual level, never a personal one. Just as we're open to factual criticism from clients, constructive criticism within the team is part of how we work. That's the only way to analyse situations, recognise potential errors and reduce mistakes – so we can consistently deliver high quality to our clients.